The promise: if a math error passes VeraFila's verification and ends up in a published pattern, it stops being your problem. It becomes ours.
What we do if it happens
- We refund your current subscription month. On the annual plan, a month is one twelfth of the annual price you paid (24.17€ of 290€).
- We fix the pattern with you, as a priority, until every count adds up.
The terms, all of them
- 01It covers math errors in the numbers VeraFila has checked: stitch counts, repeats, consistency between text, chart and measurements, for the size in the project.
- 02The pattern must have been built and verified in VeraFila, from start to final export, with no manual edits to the numbers after export.
- 03The report must reach us within 90 days of publication, with the exported file and the spot that does not add up.
- 04It does not cover design choices (fit, taste, yarn behavior) or non-numeric typos.
How to claim it
Reply to any email we've sent you, attaching the exported file and the report: it comes straight to us. We answer within 2 business days.
No asterisks anywhere else: what you read here is the entire guarantee.